USD | Customer Service Specialist

Position Summary: Inbound Reservations Sales Agents assist our valued guests with booking new lodging, tour and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport, they are knowledgeable about our destinations, and generate excitement for visiting our breath-taking properties!

Qualifications:

• Have a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
• Have excellent problem solving, complaint resolution and negotiation skills
• Have effective communication skills
• Are passionate about delivering quality service and making a difference in the guest experience
• Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Can learn quickly and adapt to change in a fast-paced, high performance driven culture
• Demonstrate exceptional habits of dependability and attendance
• Possess strong computer skills, Microsoft Outlook and internet browser proficient.
• Have high school diploma or GED equivalent.
• We are open Mon-Sun, 8:00am-5:30pm
• Training in person for up to 1 week, and remote for up to 1 week. After that, the position is remote.
• A minimum Internet connection of 50 MBPS at home is required.
• Only candidates in the greater Phoenix area are considered
• Previous hospitality experience providing sales or customer service in a call center environment is preferred but not required.