Privacy Policy

At Jobma (“we”, “us”, or “our”), we are committed to protecting your personal information. We process personal data responsibly, securely, and in accordance with applicable privacy and data protection laws, including, but not limited to, U.S. regulations and international privacy frameworks. Jobma complies with key global and regional privacy and employment regulations, such as:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Equal Employment Opportunity Commission (EEOC) guidelines
• Americans with Disabilities Act (ADA)
• New York City’s Automated Employment Decision Tools Law (AEDT)
• Illinois Artificial Intelligence Video Interview Act (AIVIA)

These laws guide how we collect, process, store, and share personal data, ensuring fairness, transparency, and accountability in all aspects of our hiring and data management practices.

Scope

This Privacy Policy outlines how we collect, use, and share your personal data when you visit our website (https://www.jobma.com), use our platform, or interact with us. We also explain the purposes for which it is used, and your rights in relation to that information. This policy applies to all users, including candidates, clients, website users, and any individuals who share their personal data with us.

Information We Collect

The personal information we collect depends on how you interact with us and the choices you make. However, if you choose not to provide the requested personal information, you may not be able to access certain features of the website, apps, and/or services. The personal information we collect includes:

• A.
  Information you Provide Directly: Information submitted when registering an account, participating in interviews through our platform, subscribing to services (like email newsletters), filling out a form on the website (for example, when requesting a demo or pricing, registering for a webinar, requesting to access a case study, etc.), or otherwise communicating with Jobma. This includes your identity data (such as your name, the name of the organization you represent, your email address, postal address, and phone number), any video, audio, or written content generated during your use of our platform.
• B.
  Automatically Collected Information: When you visit our website, interact with our chatbot,  or use our interviewing services, Jobma automatically collects certain technical and usage information. This may include your IP address, device type, operating system, browser type, referring URLs, access times, and web traffic patterns to help us maintain security, improve performance, and enhance user experience.
• C.
  Survey and Feedback Data: Information you voluntarily provide through service request forms, surveys, questionnaires, or feedback mechanisms. All information collected is stored on secure data servers in the United States (U.S.-Central1, Iowa) in partnership with Google Cloud. Retention periods are established to comply with business and legal obligations, with interview data retained for a minimum of one year unless otherwise required by law.

Use of Information

Personal data is used strictly for purposes aligned with legitimate business interests, contract performance, and legal obligations, including:

• Enabling registration, account creation, and access to Jobma’s services.
• Delivering requested services, including hosting and managing video interviews.
• Facilitating communication, support, and service notifications.
• Performing data analytics, security audits, platform maintenance, and product improvement.
• Ensuring legal and regulatory compliance, including anti-fraud and anti-abuse measures.
• Conducting marketing and promotional activities, including sending updates, product announcements, and offers related to Jobma’s services. Advertising platforms, such as Google Ads, LinkedIn Ads, Microsoft Ads, and others, may use website visitor information for remarketing activities.

Jobma is designed to support equal opportunity hiring by enabling structured interviews. This allows recruiters to apply a consistent interview and evaluation process for all candidates. Employers are responsible for ensuring compliance with EEOC (Equal Employment Opportunity Commission) guidelines.

Jobma does not sell personal information. All processing is conducted in accordance with applicable legal frameworks, and where processing is based on consent, you may withdraw it at any time by reaching out to our Data Privacy Officer at privacy@jobma.com.

Disclosure of Information

Jobma may disclose personal information (such as name, email address, phone number, and interview responses) only when necessary and under controlled circumstances:

• Employer Access: Candidate interview content (pre-recorded videos, live video recordings, audio responses, etc.) and associated data are shared with the employer or recruiter within the organization, or external evaluators requesting the interview for assessment purposes.
• Legal Obligations: Personal data may be disclosed to the regulatory bodies in response to exercise, establish, or defend legal claims, to protect the vital interests of any person, or to comply with an order or request from any competent court, regulator, law enforcement agency, or government authority.
• Fraud and Security: Data may be disclosed to other companies to protect against fraud, unauthorized transactions, security incidents, or investigating incidents that have already taken place.

Your Rights

Subject to laws applicable in your country, you can have the following data protection rights:

• Access and Correction: Request access to or correction of your personal information. Platform users can view, update, or request a copy of their personal information from the profile settings.
• Deletion: Request deletion of your data, including interview recordings.
• Withdrawal of Consent: Withdraw consent for processing and storing your data.
• Marketing Preferences: Opt out of receiving marketing or promotional communications by using the “Unsubscribe” link included in such emails.
• Complaint: Complain with a data protection authority regarding Jobma’s processing of personal data.

Requests should be submitted to the Data Privacy Officer at privacy@jobma.com. Jobma may proceed with some verification measures to ensure that requests are legitimate.

Live Video Interview Recording - Disclosure for Candidates

Transparency is essential. Some employers may record live video interviews via Jobma’s platform. Candidates will be notified on-screen before the start of recording. Participation in a recorded session constitutes consent to the collection and use of personal data as described in this Privacy Policy. For more details, candidates may contact the employer directly or Jobma support at support@jobma.com.

Cookies

Jobma uses cookies to collect non-identifiable technical and usage data that help improve platform performance and user experience. Cookies may include:

• Necessary Cookies: Required for core website functionality, such as secure login, account authentication, and navigation. These cookies enable essential services and cannot be disabled.
• Analytical Cookies: Collect aggregated, anonymized data about how users interact with the platform (e.g., page visits, session duration, and error diagnostics). This helps Jobma analyze performance, identify issues, and optimize system reliability.
• Preference Cookies: Store user preferences (such as language, region, or display settings) and remember user choices, including role-based settings for candidates or employers.
• Advertising Cookies: Used to deliver relevant marketing content, measure campaign effectiveness, and understand engagement across Jobma’s and our partners’ digital channels. These may involve limited data sharing with Jobma’s marketing and integration partners.

The information collected through cookies may include:

• Login and session identifiers to maintain authentication
• Browser type, device model, and operating system details
• IP address and approximate geolocation
• Usage patterns, such as pages visited or actions performed
• Preferences related to account type, language, or display settings

For any cookies beyond the strictly necessary, Jobma obtains explicit, informed consent before placing them on your device. This consent is freely given, specific, unambiguous, and based on a clear affirmative action (e.g., clicking “Accept All”). You are provided with an option to accept all, reject all, or select specific cookie categories. Users can manage or disable cookies through their browser settings at any time. However, please note that disabling certain cookies may impact platform functionality, limit access to specific features, or reduce overall site performance.

Third Parties and Sites

Jobma's website and platform may include links to, or integrations with, third-party websites and services such as payment processors, Applicant Tracking Systems (ATS), identity verification, and integration partners that support our hiring solutions.

These third parties may collect or process certain types of data, including identifiers (such as name, email, or account details), billing or payment information, and technical data necessary to deliver integrated services. Jobma does not control or manage these external websites or services and is not responsible for their privacy practices. We strongly encourage users to review the privacy policies of these third parties to understand how they collect, use, and safeguard your information before engaging with their services.

Notification of Changes

Jobma may update this Privacy Policy to reflect changes in practices, legal obligations, or technological developments. Changes will be posted on our website and will be effective immediately. Please check this page regularly for any changes that might affect you. Continued use of Jobma’s services after posting constitutes acceptance of the updated Privacy Policy.