Job Class: FE 3

 

End Client: AAE

Must Be a US Citizen!

 

Work Address: Philadelphia, PA area ; exact location was not provided as this is a government site.

 

Is this contract to hire/possible extension?  Temp to perm possible

 

Shift start time and end time?  Mon – Fri, 8a to 5p
 

Driving or Non-Driving?  Non-Driving but may have to drive between sites
 

Duration:  12 months - possible extension if needed
 

Targeted Start date:   ASAP           
   

Prescreen Questions:

 

How many years’ experience do you have with computer hardware set up?

How many years’ experience do you have with basic hardware troubleshooting experience?

How many years’ experience do you have with basic software troubleshooting experience?

Do you have an A+ Certification?

Being fully vaccinated is required for this position.  Will your candidate meet these qualifications by the start date?
Have you every worked for client as a FTE or Contractor? If so who and when? Did you leave on good terms? 
Are you at least 18 years of age?   
 

Job Responsibilities:

 

Computer hardware set up, basic hardware and software troubleshooting stills
Provides support for software, hardware and networking support for desktops, laptops and servers.
Provides maintenance and support on legacy products. Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
 

Job Description: 

 

1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills  
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products