Creative Services Account Representative

By Select Source International Posted On 02/09/2018
Not mentioned Job Type: Contract Joining Time: N/A
Salary: Not mentioned
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Job Description

The Account Representative is the primary interface between internal Creative Services and its business customers, serving to consult and partner with clients on various initiatives and projects. The Account Representative goes beyond project management by making thoughtful recommendations on projects and maintaining and nurturing long lasting client relationships. The Account Representative serves as a voice for the services and capabilities of internal Creative Services. Common activities include: leading client input meetings at project initiation, internal creative meetings with designers and developers, frequent and consistent communications with clients, coordinating the workflow of projects through production, estimating and calculating project expenses, leading brainstorming sessions, presenting concepts to clients, and managing projects from initiation through retirement through internal systems. The Account Representative also engages in developmental opportunities that enhance understanding of Client products, markets, and customers, as well as marketing, communications, and customer service skills; to include both internal offerings as well as those available through outside sources as resources allow. Responsible for continuous improvement of client servicing through effective and timely response to customer needs, sharing of industry trends and best practices, and providing communication recommendations with clients and internal team. The goal of the Account Representative is to deliver outstanding account management and serve as a brand ambassador for internal Creative Services. Responsibilities: Uses product and marketing knowledge to support assigned accounts and contribute to marketing communication plans. Serves as the primary client contact on day-to-day activities. Conducts client input meetings to define project parameters and advises on project management. Helps existing clients develop effective communication strategies. Prepares documentation (e.g., creative brief, assignment sheets, conference reports, case studies, project recaps) for client and Creative Services use in identifying goals and key milestones. Takes ownership of accounts and contributes to building partnerships with clients and providing added-value services beyond day-to-day account work. Actively pursues engagement with existing clients and seeks out new opportunities for engagement with existing and new clients. Partners with the Creative Services staff in assuring continuous and accurate communication and cooperative effort in the effective and timely fulfillment of project goals. Participates in and contributes to production meetings and staff meetings. Engages in dialogue with Creative Services associates and the larger Marketing / Communication function regarding service excellence; evaluates and implements steps leading to improved procedures and practices. Assures Account Services effectiveness and responsibility through the use of tools and best practices to calculate and monitor estimates of time and cost related to projects. Advocates the employment of best practices that lead to greater efficiency and accuracy. Participates in the assessment and engagement of external agencies, suppliers, manufacturers, and printers in the execution of projects. Partners with Creative and Account Services staff in developing and executing departmental promotional materials, tools, and communications.Quals--QUALIFICATIONS REQUIRED Bachelor s degree in related field and/or professional training aligned with the requirements of the position is preferred 5-7 years account management experience in an advertising agency or an in-house agency Experience managing people preferred Solid understanding of the agency model, marketing principles, communications planning, customer service, creative development and production methods for a wide variety of communication vehicles such as print, digital and multimedia Strong MS Office experience Customer focused orientation toward service Excellent interpersonal skills, effective communicator, sales-oriented, team player, resourceful, accountable, capable of prioritizing / multi-tasking QUALIFICATIONS PREFERRED Experience in project management, new business, production and media EXPERIENCE REQUIRED 5-7 years of account management experience in an advertising agency or an in-house agency EXPERIENCE PREFERRED Experience working onsite with the client is a plus. Marketing Communications experience is also a plus. ADDITIONAL SKILLS REQUIRED Fluency with Excel; ability to work in Lotus Notes database, Microsoft Office. Customer focused orientation toward service, excellent interpersonal skills, effective communicator, sales-oriented, team player, resourceful, accountable, capable of prioritizing / multi-tasking ADDITIONAL SKILLS PREFERRED Experience with different agency software systems EDUCATION Bachelors degree in related field and/or professional training aligned with the requirements of the position is preferred

About Company

Select Source International is a Global Solutions provider of IT staffing and Project services. Our service offering has 5 main practices; ERP, Application Development, Middleware, Database Management and Project Services. SSI offers industry leading Data Migration, Compliance, and Risk Management through its subsidiary Data Wave. Data Wave offers Cyber Security and risk management through a GRC product suite called Risk Utilities. In addition to our technology offerings, SSI also provides administrative and business consulting services. Industry Experience: Retail Healthcare Manufacturing Energy and Utilities Government Financial Engineering

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